Den Frie Rådgivning is a voluntary social association that offers free counseling for vulnerable people through our two initiatives, PROP and Open Counseling. We work with self-help so that users can eventually solve their problems themselves. Open Counseling is aimed at users who do not have the necessary knowledge, resources or, for example, language skills to be able to participate in society on an equal footing with other users. Counseling users is often about solving current problems or challenges and then equipping them with knowledge about the way our society is built. Volunteers advise users on understanding official letters, filling out various forms, and contacting
forms, as well as contact with authorities, private companies, etc. In this work, written and oral contact with various administrations in Odense Municipality and the Danish Immigration Service is an essential part.